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Job Category
Customer Success Group
Job Details
Salesforce CSG (Customer Success Group) are a team of trusted advisers, partners,
and experts crucial to the success of our customers. We help customers unleash the full power of
Salesforce, find and implement technical solutions, and provide guidance on how to build new
products for our clients’ needs. Our EMEA team is growing and we are looking for architects to
join us across multiple countries.
Program Architect, Salesforce Customer Success Group EMEA
The Program Architect plays a critical role within Salesforce Services, serving as a strategic
advisor and Salesforce product and platform expert to the company’s largest, most complex
enterprise customers.
YOUR IMPACT/Responsibilities:
Become a highly certified and recognized Salesforce expert.
Serve as a Trusted Advisor, drive conversations with our customer’s Enterprise Architects and
Business Stakeholders armed with best practices for enterprise architecture functions such as
Security, Performance, Development Process, and Application Governance.
Advise and mentor diverse teams, which include customer and partner resources in technical
and functional delivery aspects at a program level, using influence and adaptive
communication strategies in scenarios where Senior Architect does not have direct authority
over all resources.
Contribute to a program vision while advising and articulating program/project strategies on
enabling technologies including the Salesforce Platform.
Provide guidance on application and integration development best practices, Enterprise
Architecture standards, functional and technical solution architecture & design, environment
management, testing, and Salesforce Platform education.
Drive the creation of application and technical design documents which leverage Salesforce
best practices and effectively integrate Salesforce into the customer’s infrastructure.
Troubleshoot key customer implementation issues and demonstrate ability to drive to
successful resolution. Lead the evaluation of business and technical requirements from a
senior level.
Review and correcting project/program direction, approach and key artifacts to keep programs
on track and solutions extendable and maintainable going forward.
Identification and pro-active management of risk areas and commitment to seeing an issue
through to complete resolution.
Manage customer expectations; negotiate solutions to complex problems with both the customer
and third-party partners.
Build relationships with business partners, internal and external, and contributing to
broader goals and growth beyond the scope of a single customer engagement.
Contribute to the growth of the Services Practice by identifying and leading internal
strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve
individual as well as team growth; serving as an active contributor to the practice knowledge
and resource base; mentor, educate, and enrich technical and non-technical Salesforce
customer and partner colleagues.
Minimum Requirements:
8+ years of enterprise consulting experience, including implementation experience with one or
more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing
responsibility and management of more junior technical resources.
5+ years experience as a Senior Architect and/or CTO in a mid to large sized organization
with demonstrated leadership driving an organizational transformation in a matrixed
organization.
Experience with key areas of enterprise architecture, including integration technologies,
single sign on, and master data management.
Experience with Waterfall and/or Agile implementation methodologies.
Ability to work independently and be a self-starter. Proven results leading and overseeing
customer and/or partner success stories in the following domains: front- and back-end
solution architecture, development and release management strategies, change management, and
direct leadership in designing solutions that meet or exceed customer needs.
Proven ability to analyze, design, and optimize business processes via technology and
integration.
Guiding customers and colleagues in rationalizing and deploying emerging technologies that
drive increased business value.
Polished speaker with the ability to evangelize best practices at various levels within a
large organization.
A particular desire to continually study new technologies and functionality, as well as be
involved in projects that push the capabilities of existing technologies.
Strong communication skills, both written and verbal. Able to effectively develop materials
that are appropriate for the audience.
Strong presentation skills. Able to effectively present and defend point of view to a variety
of audiences.
Travel to client site (average of 50%), but may be higher or lower based on the client
engagement.
Bachelor's degree required in Computer Science, Software Engineering, Business, or in a
related field.
Preferred Requirements:
Beneficial to have any Salesforce.com
product certifications prior to joining. It is expected that you will gain the following
certifications as part of the role requirement and onboarding process in the first 3 months:
SFDC Certified Administrator
Sales Cloud Consultant
Service Cloud Consultant
SFDC Certified Advanced Administrator
SFDC Marketing Cloud Certification
Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener
and hands-on
THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant,
great storyteller
LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of
expertise clearly and confidently to others; influences and engages C-Level with authority
and confidence
STORYTELLER: Confidently and effectively facilitates and presents; ably defends
point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER: Proficient at collaboration and working with members of a team
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a
generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s
knowledge and resource base
Senior Technical Architect , Salesforce Customer Success Group EMEA
The Technical Architect is responsible for successfully designing and managing the delivery of
cloud based solutions and technologies. These technologies include--but are not necessarily
limited to Salesforce.com products and APIs,
Apex/Visualforce, Lightning, Amazon Web Services, Heroku, mobile development technologies, and
integration/ETL technologies. It also requires that the Technical Architect maintain an ongoing
comprehensive understanding of the cloud-computing ecosystem. Technical Architects typically will
specialize in a salesforce platform (e.g. Force.com (Sales, Service, Community, IoT, Einstein Clouds), Marketing Cloud,
Commerce Cloud) but ability to develop solutions cross-cloud is becoming more critical.
Job Description
The Technical Architect is responsible for successfully designing and managing the delivery of
cloud based solutions and technologies. These technologies include--but are not necessarily
limited to Salesforce.com products and APIs,
Apex/Visualforce, Lightning, Amazon Web Services, Heroku, mobile development technologies, and
integration/ETL technologies. It also requires that the Technical Architect maintain an ongoing
comprehensive understanding of the cloud-computing ecosystem. Technical Architects typically will
specialize in a salesforce platform (e.g. Force.com (Sales, Service, Community, IoT, Einstein Clouds), Marketing Cloud,
Commerce Cloud) but ability to develop solutions cross-cloud is becoming more critical.
YOUR IMPACT/Responsibilities:
Working closely with Delivery Managers, Functional Solution Architects and directly with
clients to architect technology solutions to meet client needs.
Designing transformational technical solutions and working directly with customers to meet
their business requirements in accordance with industry best practices
Leading and mentor the development team on the project.
Enforcing sound development practices and ensure the quality delivery of enterprise
solutions.
Serving as a trusted advisor to the client.
Working collaboratively and having very strong communications skills, especially in teaching
complex concepts, and creative, prescriptive thinking
Identifying and leading internal strategic initiatives to grow the consulting practice;
serving as an active contributor to the overall knowledge base and expertise of the
community.
Minimum Requirements:
BA/BS degree or foreign equivalent
8+ years experience in developing technology solutions.
5+ years experience in managing external client projects in positions of increasing
responsibility in the delivery of business consulting and systems development.
Specializes in gathering and analyzing information and designing comprehensive solutions that
are flexible and adaptable the client's needs.
Detail-oriented individual with the ability to rapidly learn and take advantage of new
concepts, business models, and technologies.
Ability to work indepen...
