Reporting to theGM of IT Services, theService Analyst - EUwill work closely with the rest of theService Management Teamacross a range of environments fromService DesignandTransitiontoInfrastructureandHardwareconfiguration.
You will be involved in the delivery of the availability and support of the Airline systems such asEngineering, Operations Control, Crew Control, Ground OperationsandSafety Systems. You will work closely with theInfrastructure Teamto support the Group network, server and storage environment. In addition, you will help manage the resolution of all non-eCommerce issues including escalation to appropriate senior management.
You will ideally be based in theCanary Islands, the successful candidate will have proven experience in aService managementrole in a medium to large organisation and have a strong technical background in support. You will have an excellent understanding of infrastructure and application delivery, working knowledge ofServiceNow, beITIL Foundationcertified and competent withLAN/WANdesignandsupportandproblemandchange management(ITIL). Fluency in English and Spanish is mandatory, any additional European languages are highly desirable. A full driver's license is necessary. Experience in PCI environments and cyber essentials would be beneficial.
In return, we offer anexcellent salaryandbenefits packagewithfantastic opportunities for progressionin a growing business.