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Service Architect

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Service Architect
Empresa:

Ntt



Área:

Otros

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Service Architect

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Detalles de la oferta

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?
The role of Service Architect is to ensure that all the service aspects during a complex transition and transformation project are fully covered and the solution can be successfully delivered in alignment with the service delivery capabilities of NTT MS and other involved parties. In this type of deals, NTT MS is always responsible for providing the Managed Services.

The Service Architect is accountable and responsible for setting up the service model by being involved in early Sales Engagement, Service Design and Service Transition processes.

Working at NTT
Early Pre-Sales engagement:
• Participate in complex deals presales phase for service design consultancy
• Review the commercial proposal and SoW to detect any flaw or misalignment with the NTT MS service delivery capabilities.

Service design
• Service takeover strategy definition. The Service Architect responsibilities are:
• Identify current service issues with the incumbent service provider
• Define the service aspects that need to be gathered during a due diligence
• Determine the knowledge transfer strategy
• Define the quality acceptance criteria for the service transition
• Ensure customer expectations will be met and aligned with the NTT MS service delivery capabilities including Monitoring, Patching, and Backup solutions.
• Adapt standard process when needed in order to cover customer requirements, always being aligned with the NTT MS service delivery capabilities.

Service Transition
• Understand Customer Vital Business Functions and how NTT MS assets will underpin them.
• Make sure that customer business processes and end-to-end services are known and understood within the organization during the project lifecycle
• Service model documentation, which may include:
• Identify current service issues with the incumbent service provider
• Define the service aspects that need to be gathered during a due diligence
• Determine the knowledge transfer strategy
• Define the quality acceptance criteria for the service transition
• Produce the Service Design Document, the key project deliverable in terms of service aspects and processes.

What will make you a good fit for the role?
Professional Experience:
• Five or more years of experience in a similar position
• The following experience is essential:
• Proven experience on IT environments and ITIL based Service Management.
• Experience in Hosting and Managed Service Business
• Experience in public Cloud and/or PCI compliance environments
- It will be a must to have, knowledge in SAP basis
• Experience in managing key accounts.

Skills:
• Conceptual technology knowledge and background.
• Capable of working in line with Best Practice in complex environments and within tight time constraints.
• Ability to present to all level of clients internally and externally

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer
NTT is proud to be an equal opportunity employerwith a global culture that embraces diversity. We are committedto providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.


Fuente: Neuvoo3_Ppc


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