Service Delivery Manager

Service Delivery Manager

Airbus Group

Service Delivery Manager

Detalles de la oferta

Service Delivery Manager Airbus Defence and Space Getafe (ex Airbus Military)

Airbus Defence and Space is a division of Airbus Group formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europe’s number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately €14 billion per year.

Airbus is a global leader in aeronautics, space and related services. In 2017, it generated revenues of € 67 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners from 100 to more than 600 seats. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as Europe’s number one space enterprise and the world’s second largest space business. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Description of the job

Service delivery manager responsable to manage the desktop and printing services
.He has full accountability to maintain a good level of service according with the agreement we have with our provider and follow the services for the different KPI’s, activities, , services participating in the meetings to follow the good level of services .(SLA’s, OLA’s and KPI’s )

.Support and coordination to the implementation new demands and request to the provider all necessary devices, support and activities for the implementation of this new demand, Developing, implementing and ensure compliance with operational policies and procedure

To control all desktop services and printing budget forecast and to maintain it during all the period.

Improve the quality of services by evaluating and improving processes, as well as managing changes
Manage the development of the assigned work team
Meeting operational financial objectives, analysing risks and managing corrective actions
Tasks & accountabilities

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Required skills

Information Systems :3 to 5 years
General management :Less than 3 years
Project management :Less than 3 years
Team management :3 to 5 years
English :Negotiation level

Fuente: Bebee


  • Tecnologías de la Información / Gestión de Proyectos



  • Desktop

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