Service Manager

Service Manager

Nga Human Resources





Service Manager

Detalles de la oferta

As Service Manager you will be the main person responsible for the overall performance of the Operational team, ensuring that all team members are trained and experienced in delivering services to our clients that are accurate, on time and of the highest quality standards.
Delivery Key responsibilities:
End to end management of the operational team, including regular individual reviews, training, performance management, absence management and overall adherence to NGA HR policies
Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines, do not exceed expected thresholds and are processed per defined quality standards
Payrolls to be delivered as per the agreed processing calendar(s) and to the agreed KPI
SOC Controls completed on time and with the necessary evidences
Contribute to all root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence
Manage and monitor timely and accurate time recordings in the time management system · NGA Security Standards are adhered and followed
DWIs and Processes in place and regularly reviewed for all clients
Identify learning needs of the team and organise a learning plan in response to training needs
Management of recruiting the correct candidates for the team by working with the Recruitment Team
All required service performance data is entered accurately and on time in LVMS · Support the JL4 with accurate and timely information on the payroll(s) as and when required
Leadership announcements are reviewed and shared with the team, where appropriate
Manage internal stakeholders effectively with regular communication and status updates
Required experience:
Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint · Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn
Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
BA/BS in a business-related field such as Accounting, Human Resources or Business or equivalent combination of education & experience
2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting,
HR Outsourcing or Corporate environment
HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
Experience working with HR and payroll data
Experience managing a team

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