.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition, generation, processing and archiving of the related data. In the past, teams of experts from ESA and contractor companies were working together on a specific satellite mission, e.G. Mars Express or XMM-Newton, under the leadership of ESA. Now, the work is grouped by tasks like uplink, downlink, data processing and archiving and by mission types like astronomy and planetary missions. Based on these tasks ESA defined work packages (SCOs) which are run as services by prime contractor companies within the ESA Frame Contract 2 (EFC2).We are currently searching for an experienced and dynamicService Managero join our team on site at our client, the European Space Astronomy Centre (ESAC), Madrid, Spain. The ESAC SCO Service Manager is responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager maintains the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD) including establishing and managing the Progress and Performance Management regime, subcontractors, working groups and the Product Assurance team. This includes also the responsibility for leading the service improvement and lessons learned activities.As a Service Manager you will concentrate your activities on the following:Operational ExcellenceService ManagementHave overall responsibility for the end-to-end technical execution of the services to the client specification.Ensure that the organisation, resources, support, services and adequate procedures are made available to staff and their supervision to enable them to perform their tasks correctly.Collaborate closely with Service Managers from partner companies in EFC2 (Telespazio, Quasar, ISDEFE, HE-Space, ATG) on service and staffing related matters.Review regularly the evolution of resources in a "Staffing Plan" and adapt it to the requirements of the customer which is based on resources per mission.Identify any recruitment needs and participate in the selection of candidates in collaboration with the Technical Managers.Establish and maintain a "Training Plan" based on the needs for the service and the feedback from the annual My-CatchUp reviews.Lead on Continuous Improvement of the service; recommending, negotiating and implementing the necessary action plans.Ensure Product Assurance is carried out properly for the SCO work packages in close collaboration with the Serco PAE-07 team.Organize on-boarding and departures of service personnel together with Operations Manager and HR