Servicenow Solution Architect – Csm / Global Travel Company / 100% Remote

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge.
We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility.
In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid.
DECSKILL operates in three main areas:
DECSKILL BOOST: Providing our customers with an extension of their IT teams in technological aspects, creating and managing teams that deliver according to their needs and at the desired speed.DECSKILL CONNECT: Specialized development to increase capacity and optimize Time-to-Market.Providing consulting services, implementation, and management of IT infrastructures.Our practice results in creating value for our clients, whether through the delivery of skilled and value-added services, motivated professionals, or technology solutions that enable business operation and transformation.
What are we looking for? Our IT Service Management unit is growing, and we are seeking a ServiceNow Architect.
This role requires solid experience as a CSM architect to support cross-functional design issues, with a special focus on the 'OnePortal' integration between Adobe and ServiceNow.
In this project: You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry.
The Solution Architect will work within a small team of specialists and will be the technical expert supporting Business Analysts and a senior developer.
Responsibilities: Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.Collaborate with development, integration, and product teams to ensure quality and consistency.Participate in design sessions, providing strategic and technical insights on integrations and user experience.Ensure solutions meet standards for architecture, security, and scalability.Propose improvements to optimize service flows and user experience within the CSM portal.Document technical architecture, integration diagrams, and key processes.Technical & Functional Experience: Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge.Experience designing CSM portals and integrating ServiceNow with external systems.Knowledge of integrations with Adobe or similar solutions.Experience designing data flows, APIs, and service-oriented architectures (REST, SOAP).Excellent communication and collaboration skills in multidisciplinary environments.Advanced English proficiency.What can we offer you? Be part of a talented team!
Enjoy an incredible working environment!
Full remote work mode!
Bring your ideas to life!
Location: Ideally Spain or Portugal.
If you're eager to grow professionally and passionate about technology, we want to hear from you!
At Decskill, we value diversity and promote equality among all talents, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination.

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