Servicenow Technical Lead – Csm / Global Travel Company / 100% Remote

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge.
We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility.
In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid.
Decskill operates in 3 main areas : DECSKILL BOOST : where we provide our customers with an extension of the IT teams in the technological aspects.DECSKILL CONNECT : a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed.IT infrastructure consulting, implementation, and management services.Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.
What are we looking for? Our team is currently growing, and your experience as a ServiceNow Technical Lead is just what we are looking for.
Your role will be to : Support the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.In this project : You will join the Digital Transformation area of a global company specialized in developing SaaS technology for the travel industry.
The ServiceNow Technical Lead must be able to : Document high-level designs of complex solutions and guide less senior developers in best practices.Translate user stories into ServiceNow features, focusing on minimizing customizations.Collaborate with the ServiceNow Architect and other tech leads on design, development, and support.Deliver ServiceNow CSM implementations, including core platform, portal enhancements, data integrations, and third-party tool integrations.Review and optimize implementations, ensuring low customization, performance, scalability, and security.Develop enhancements and review existing designs for improvements.Ensure overall delivery quality and adherence to best practices.Technical & Functional Experience : 8+ years hands-on experience with ServiceNow CSM and / or ITSM.Knowledge of Case, Incident, Request Management, Service Catalog setup, and Portal customization.Expertise in ServiceNow Platform and core applications, CMDB, and integrations.Experience with Workspaces, UI Builder, Flow Designer.Knowledge of FSM or ITAM is a plus.What can we offer you? Be part of a talented team in an incredible work environment.Full remote work mode.Opportunity to grow professionally and implement new ideas.Location :
Ideally Spain or Portugal.
Interested? We value your talent.
If you are eager to grow professionally, don't hesitate to apply.
Our commitment : Decskill is committed to equality and non-discrimination, promoting diversity and inclusion regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination.J-18808-Ljbffr

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