Spanish Hospitality Operator (Shipboard) Onboard - Madrid

Spanish Hospitality Operator (Shipboard) Onboard - Madrid

Costa Cruceros España



Spanish Hospitality Operator (Shipboard) Onboard - Madrid

Detalles de la oferta

Aim of the PositionAs Hospitality Operator, you will be the main reference for the information and requests of our Guests.
You will be successful using your natural relational capacity in terms of communication, empathy and the creation of solutions with a view to optimizing the service Main ResponsibilitiesBeing responsible of all the onboard services and departmental procedures (such as luggage handling, lost & found) providing accurate and timely information to Guests and manage their requestsPerforming multiple tasks without compromising the quality of delivery (such as wake-up calls, public announcements, external calls, fax, Internet, e-mail, internal and satellite calls from shore to ship, cabin safety boxes assistance)Providing assistance with embarkation and disembarkation operational tasks giving substantial support to the Hospitality team in dealing with department priorities Secondary School (Tourism or Languages is a plus)At least 6 months experience in Hotels in similar positions (receptionist, customer service)Enthusiastic and good communicatorAt ease with public speakingProblem solving orientedComputer literacySpanish mother tongueEnglish knowledge B2Other language knowledge B1 / B2Italian knowledge is an advantageShipboard experience is a plus

Fuente: Neuvoo_Dinamico_Ppc


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