Spanish Technical Customer Support Advisor (M/F) - Barcelona

Spanish Technical Customer Support Advisor (M/F) - Barcelona

Sellbytel Group Nuremberg



Spanish Technical Customer Support Advisor (M/F) - Barcelona

Detalles de la oferta

What will you do?
Answering customers calls, manage emails, chats and social media contacts in an efficient and professional manner
Trying to solve the issue at the first contact and clarify any doubt
Provide technical support: trouble shooting for most common products (printers, video projects, scanners, etc.)
Escalate and transfer to level 2 service when necessary
Keep updated the data base with customer information's
Up-selling of consumables, extended warranties and accessories
We Offer
The office is in Barcelona Center
Full-time and Obra y Servicio contract
Schedule: 39h/week Monday - Friday
Appraisal Bonus
Initial and on-going training
Loan program and discounts on top brands managed within the company
Possibility for professional development within the company
Relocation Package
Spanish native speaker with fluent English
Team player
Willingness to learn and apply new technologies
Analytical skills with demonstrated problem solving ability desired
Ability to operate in high pressure situations
Good technical skills and knowledge preferable
Excellent communication skills
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Fuente: Neuvoo_Ppc


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