Spanish With English Customer Advisor - Jewelry (M/F)

Spanish With English Customer Advisor - Jewelry (M/F)

Sellbytel Group Nuremberg

Spanish With English Customer Advisor - Jewelry (M/F)

Detalles de la oferta

Main tasks
Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands
Take incoming calls from boutiques and shops via telephone and resolve demands
Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers
Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner
To attend regular Team Meetings
To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
We offer
Full-time (39 hours/week) and Obra y Servicio
Schedule: Monday to Friday, from 9.00 to 18.00 (rotating, weekends,

Native level of Spanish and fluent in English
High level of Portuguese desirable
Working knowledge of IT Platform, equipment, and applications Windows/MS Office
Good disposition to work in a customer service environment
Customer care skills - ability to listen to and understand the customers' needs
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Personal abilities
Resistant to stress
Very good communication skills
Ability to work in a team
Logical approach to problem solving
Ability to work on own initiative
Ability to adapt to different situations and needs
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Fuente: Neuvoo_Ppc


  • Recursos Humanos / Administración de Personal




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