Success Account Manager Supervisor

Success Account Manager Supervisor


Success Account Manager Supervisor

Detalles de la oferta

What you’ll be doing...We’re in it to win it. Today we’re the #1 global provider of fleet management solutions for both enterprise and small/medium businesses. As a top 20 SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.We’re growing! This is a brand new position on our Global Success team with the opportunity to have a major impact on our Customer Success. We need your years of experience in the Spanish market, strong leadership, sense of urgency and attention to detail to build on our existing programs. You will be the right-hand person to the manager in the department.As our Success Account Manager Leader, you will manage the Spanish Success Account Management team in conjunction with the corresponding Account team, Customer Support, Development, Business Units, Partners and Customer personnel to understand the customer's business and technical environment and the short and long-term goals for products your customer has deployed.:Develop and maintain strategic business relationships with the accounts to promote the Company’s products and services and profitable business relationships.Become the first point of delegation and a role model for others in your team, to accelerate their development and manage the Spanish customer base.Own a territory of accounts and will ensure each customer’s expectations, growth and ROI is met and company software product is adding value.Delegate projects/tasks to appropriate operating teams, track progress against plan and drive to completion.Lead renewal discussions and involve sales and legal teams as needed.Lead project team meetings, engage and manage internal stakeholders for project deliverables.Drive their customer's success, a starter finisher who's highly organised with an eye for the detail.Design and develop account management strategy documents based on customer analysis and assessment then implement a success plan for them.Proactively identify new consulting and product sales opportunities within the organisation.Enhance customer satisfaction level with provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.Managing and reducing churn.Forecast and track key account performance metrics, such as, installation or support, usage, value/ROI.What we’re looking for...You’ll need to have:Bachelor’s degree or relevant work experience.Customer Success experience.Fluency in English.Experience with a SaaS offering.Experience managing large accounts.Willingness to travel (UK&I).Even better if you have:Ability to develop relationships with customers.Ability to track and understand highly technical topics and scenarios.Team leadership experience (albeit this is not a line management role).Knowledge of the telematics industry.Project management experience to ensure onboardings, escalations and success plans are documented and implemented.The ability to recognize potential revenue opportunities.Ability to work closely with customers’ project management team to ensure stable, trusting relationships.When you join Verizon...You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.Murcia, SpainFull-Time Customer ServiceJob # 536882Date posted - 2020-01-31

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