To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Group Job Details The Strategic Product, Partner Customer Engagement Team (SCPPE) is the group within the Customer Success Group that holds our subject matter experts for all of Salesforce’s products, programs, and processes. Our product experts drive the relationship and alignment to their respective technology and product stakeholders and ensure that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information they need to be successful in their jobs as it relates to various products. The Financial Services Success Architect Director provides tailored guidance to our most strategic customers leveraging their deep product expertise on at least Financial Services Cloud and has some familiarity with Integration options across Clouds, and Salesforce Platform. Success Architect Directors work collaboratively in a team with other Success Consultants and Architects across the EMEA region and partner with key stakeholders at Salesforce such as Success Managers, Services, Support, Product Management, and Engineering to make our customers successful. A Salesforce Financial Services Success Architect Director is an experienced subject matter expert of Salesforce Financial Services Cloud and how it’s used within the Financial and Insurance verticals (technical or functional). The Success Architect can quickly establish relationships with both business and technical audiences and serve as a trusted advisor in crucial conversations. We are grounded in business value - increasing adoption, enabling services opportunities, preventing attrition & supporting big-bet sales opportunities. The Success Architect Director responsibilities: Strategic Engagements Support Strategic Customer Engagements that leverage deep Financial Services expertise, Governance Best Practices, and a good understanding of the larger Salesforce ecosystem to drive business value for both our customers and Salesforce Proactively work with strategic customers to create a joint vision, review architecture, suggest best practices, and clear roadblocks Support Success Manager enablement on emerging technologies or product trends and initiatives through i.e. internal webinars Targeted Interventions Red Account requiring technical or functional support to help resolve and reduce attrition risk Select 1-to-many Customer-Facing Product/Feature Adoption Webinars Summarise top Product Gaps in EMEA for Product teams and collaborate on product improvements Work with professional services to ensure success targets and provide support for project teams EXPERIENCE AND SKILLS 10+ years experience in technical support or consulting, including deep functional and technical knowledge, in Salesforce Sales & Service Cloud, Salesforce Financial Services Cloud product or related applications in the Financial Services Industry in a SaaS environment. Features knowledge, capabilities, best practices usage, and how to deploy and integrate with other systems. Experience with the Financial Services industry, working in projects or customers and a deep understanding of business processes within the Financial Services sector. Experience in developing technology solutions with languages such as Apex, Java, JavaScript. Architecture exposure across systems integration, application architecture, TOGAF, PaaS, SaaS, ALM. Experience dealing with large scale, technologically or functionally complex accounts, which are constantly challenging product capabilities Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices. Ability to work independently and be a self-starter, prioritize, manage multiple concurrent engagements for high-quality outputs and perform effectively under pressure. Understanding of business processes like Sales, Service, and Support, especially in the context of the Financial Services Industry DESIRED QUALIFICATIONS AND CERTIFICATIONS Salesforce product certifications including Salesforce Administrator, Platform App Builder or Platform Developer Multilingual speaker including English (mandatory), French (strongly desired skill), Spanish, German or Italian, etc Functional or technical knowledge of Salesforce products and features such as Sales Cloud, Service Cloud, and Experience Cloud. An understanding of capabilities and best practices. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org. Salesforce welcomes all.
