Nexthink is a dream software company founded in 2004 and headquartered in Lausanne, Switzerland. With offices in France, UK, Germany, Spain, UAE, Saudi Arabia and the US, we are proudly represented by 300 Nexthinkers, more than 25 nationalities and 900+ happy clients from the Fortune 5000.
Nexthink is a leader in end-user experience management. By combining real-time endpoint analytics and end-user feedback Nexthink’s mission is to help IT improve business impact. Nexthink’s unique analytics & visualizations provide new insight and enable IT to adopt proactive operations, reduce costs and ultimately enhance end-user business productivity.
Thanks to our fantastic growth we are looking for new rock stars!
As a Support Administrative Specialist, you will be handling administrative requests around the Nexthink Support organization and its different tools, processes and projects as well as contributing to the Support Service Continuous Improvement Cycle. You will be based in our branch office in Madrid and you will report to the Support L1 & L2 Manager.
The ideal candidate must have a previous working experience in a call center or in a technical helpdesk. She/he should be a team player, while also being autonomous. She/he should be eager to learn and be open to feedbacks coming from his peers and superiors. She/he should have a high sense of ownership in the domain that She/he is responsible for.
Administrative support for customers, partners and colleagues all around the world.
Constant tracking of every request from the beginning until its resolution
Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic.
Update, maintain and enhance the internal knowledge base.
Help to define processes from scratch as well as to enhance the existing ones.
Be willing to learn and to take the ownership of new or different tasks depending on the workload.
Technical affinity/interest in new technologies.
Good knowledge of Microsoft Office tools.
Previous experience with Zendesk or Salesforce are a plus.
Excellent written and verbal communication skills in English and Spanish (French is a plus).
Solid orientation towards customer care.
Attention to details.
Able to work in a fast-growing changing environment.
Valid Spanish working permit.