Support Engineer (Afternoon Shift: From 2Pm-10Pm), Barcelona Barcelona Spain

Support Engineer (Afternoon Shift: From 2Pm-10Pm), Barcelona Barcelona Spain


Support Engineer (Afternoon Shift: From 2Pm-10Pm), Barcelona Barcelona Spain

Detalles de la oferta

Support Engineer (Afternoon shift: from 2pm-10pm) Guardar Cloud-based UX Research platformOpportunity to grow professionally in a challenging environmentHi, we're UserZoom - nice to meet you! If you've never heard of us before, we help companies get the user experience (UX) insights they need to deliver great digital experiences at scale through our all-in-one software platform (both web and mobile) and professional services teams.We believe that every company will soon be a digital experience company, and we want to help make those digital experiences better. We do this by providing UX insights to some of the biggest brands in the world so they, in turn, can improve the experience they give their customers.You will support technical issues escalated, develop new features, debug production errors, have direct communications with clients, perform forensics analysis in the production environment, extract data from db, create maintenance scripts and more!Handling client's technical issuesHelp clients with customizations (JS, CSS, Plugins?)Report, investigate and solve production bugsForensic analysis of issuesProficiency level of English, with excellent verbal and written communication skillsHave easy learning skills to become an expert of the toolTechnical Degree or equal experienceAbility to work in a team environment with agile methodologyGenuinely passionate about customer success and satisfactionStrong analytical and problem-solving skillsExperience with SQL databasesProactive and Team playerWill be a plus:Experience on mobile application Android or iOSExcellent benefits packageOpportunity to grow professionally in a challenging environmentInternational working environment Contacto: Marc Conesa



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