Support Escalation Engineer - High Performance Computing

Support Escalation Engineer - High Performance Computing
Empresa:

Microsoft



Área:

Otros

Support Escalation Engineer - High Performance Computing

Detalles de la oferta

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers. We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products. Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

As a Support Escalation Engineer focused on High Performance Computing (HPC) environments, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.

- Build business relationships with key customer contacts and Technical Account Managers and that enhance trust
- Quickly identify customer issues specific to Azure HPC Infrastructure or the Azure Platform
- Collaborate with Engineering as well as HPC platform groups effectively
- Respond to and resolve critical customer issues
- Develop tools and scripts to automate troubleshooting activities
- Test and vet new technology in support of HPC Azure efforts
- Contribute to internal and external documentation regarding HPC


Fuente: Bebee2


Área:

Requisitos


Conocimientos:

  • Access

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