Talent.Com (formerlyneuvoo) is one of the largest employment search websites globally, operating in 78+ countries with more than 80+million visitors per month from candidates searching and applyingforjobs. This is a unique opportunity to work with thefastest-growingCanadian company in the HR tech space, employing more than 330people worldwide. We are looking for new voices to help usconnect the world to work. Talent.Com is actively looking for aCustomer Service Specialist. As aCustomer ServiceSpecialist,you’ll be based in Barcelona andwillhelp our clientsin Europewith anyquestions orissues they may encounter when posting jobsonour platform. You’llalso providing support to ensure the success of the job posting. This position is of key importance and will contribute directly to the success of the product in your market and hence offers great growth potential and recognition in the company. Whatyou’lldo: Achieve and maintain service procedures, policies andstandards; work on market specificimprovements as and when needed; Act as a liaison between customersand the product manager thusenhancingthe overall customerexperience; Resolve customer issuesvia phone and email. This also entails answering incoming customer calls regarding payment issues, product problems, service questions, and general customerconcerns; Suggest solutions when a productmalfunctions; Update customer information in the customer servicedatabase; Impact the company’s base line by problem solving and converting seemingly dissatisfied customers into frequent/consistentcustomers; Develop and maintainavast knowledge of the products and services beingoffered; Communicate customer feedbackand insightstothe product manager; Be responsible for someaspects Quality Assurance and backend support; Implement production, productivity, quality, and customer-service standardsas needed. What you bring: You have a Bachelor in Business or any related fields; Youpossess the ability to communicate effectively in person, over the phone andin writing both inEnglish andFrench; You have2-4years of relevant professional experienceas a Customer Service role in the techindustry; Youare patient and veryattentive when dealing withclients; You are proficient in MS tools, databases andCRMtools; You define yourself as anorganizedperson; You are not afraid to work hard and invest yourself to achievegoals; Youhavegood persuasionskills,you aretenacious and persuasive when handlingcustomers; You have a proactive approach when it comes to problemsolving; You have the willingness to learnnewthings; You’re curious and keepup to date with the industry's best practices and new emergingtrends. What weOffer: An inspiring and friendly atmosphere where you will be working with a team of passionate and youthfulpeople; Internationalreach; you’ll have the opportunity to speak at least three different languages within your team; Competitivesalary;Generous vacationpolicy; Flat and transparent organizationalstructure; Frequent corporate and networking events(virtually in times of COVID-19). When you joinTalent.Com, you enterafamilyof passionateand motivated individuals,connected by their need togrow, toinnovateandtheirrestless ambition.You’lldiscover a world where employees enjoythe flexibility and autonomythey aregiven,opportunities forconstant career advancement,anda supportive learning environment. At Talent.Com you can come as you are (casual dress code). We are a diverse (more than 20 nationalities and about 10 languages spoken) and inclusive work environment, butmost of all a fun environment! We thank all applicants for their interest in this opportunity, however, only those selected for an interview will be contacted. Apply for This Job
