Technical Solutions Consultant - Mexican Market (Night Shift) (M/F) - Barcelona

Technical Solutions Consultant - Mexican Market (Night Shift) (M/F) - Barcelona

Sellbytel Group Nuremberg



Technical Solutions Consultant - Mexican Market (Night Shift) (M/F) - Barcelona

Detalles de la oferta

Support our system laptops and wearable products through email, phone and chat channels
Maintain client relationships through product support and troubleshooting
Respond to incoming calls, email and from end users
Manage effectively all incoming incidents in a customer service environment and through a ticketing tool
Gather information from customers and advise on our client policies
We offer
Full-time (39 hours/week) and long-term contract
Rotating shift: Mon - Sun 16:00 - 04:00 (Rotating shifts) (Night Shift)
Opportunity to join an international team
Spanish native speaker
Fluent English
Familiarity/aptitude with networks (Proxy Settings, Routers, Internet Modems, Ethernet)
Proficient PC skills
Team player
Quick learner
Excellent communication skills (ability to communicate technical issues in non technical terms)
Ability to operate in high pressure situations
Keen sense of technical curiosity
Preferred Qualifications
Six months or more experience in front-line technical customer service role preferred
Associate's Degree preferred or equivalent job experience preferred
Familiar with ticketing systems is preferred but not necessary
Excellent written and verbal communication skills
The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

Fuente: Neuvoo_Ppc


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