Technical Support Engineer Madrid

Technical Support Engineer Madrid
Empresa:

Guidewire Software, Inc.



Área:

Otros

Technical Support Engineer Madrid

Detalles de la oferta

We understand coronavirus is causing a lot of uncertainty, but we want to let you know we're still recruiting. We're doing interviews over video, all assessments are online, and you'll start your job from home! Are you passionate about customer success Do you likedigging into code, and have a drive to continuously learn and solveproblems Do you want to be part of a fast-growing team thatprovides the best customer service in the industry If so,come join us at Guidewire! At Guidewire, we make software that offers Property andCasualty (P&C) Insurance companies the tools to take care oftheir customers when they need it the most, whether thats a timeof crisis, a natural disaster, an accident, or exposure to cyberrisks. We build the core applications that insurance companies useto sell and underwrite policies, settle claims, and bill theircustomers. We also have a portfolio of innovate productsserving the needs of P&C insurance companies in areas such asdata management, digital online portals, and predictiveanalytics. We serve hundreds of insurance providers all overthe world, helping them handle billions of dollars ofbusiness. We are proud to be voted a Top CloudEmployer on Glassdoor byour own employees and positioned as a market leader by industryexperts like Gartner. We have a fun work environment and a culturethat lives by our core values of integrity, rationality, andcollegiality. Were searching for people who are as passionate about workingtogether to deliver quality products and support as we are. Join usand enjoy a career where you can make an impact. Youll beinspired by those around you, and youll be trusted and empoweredto go further. Guidewires Customer & Cloud Operations (CCO) organizationdelivers 24x7 service to customers who are using Guidewire softwareboth on-premise and in the Guidewire Cloud. As a Technical Support Engineer on the First Responders team,you will own and solve incoming customer support cases covering theentire Guidewire product portfolio. You will develop deepexpertise in one or more Guidewire products. You will alsoprovide triage and troubleshooting support using Guidewireknowledgebase and continuous learning to restore the affectedproduction system. The First Responders team is made up of thoughtful, creative,technically skilled problem solvers who learn quickly and pridethemselves in identifying and solving problems to delight ourcustomers. We live by our core principals of integrity,rationality, and collegiality. Your first responsibility is alwaysto adhere to these principals in everything that you do. You will receive broad overview training on all of Guidewiresproducts and become a certified Specialist in one or more of thoseproducts. Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Guidewire is proud to be an equal opportunity workplace. Individuals seeking employment at Guidewire are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. E-Verify- is a registered trademark of the U.S. Department of Homeland Security.


Fuente: Jobsora


Área:

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