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Technical Sw Support Engineer

Technical Sw Support Engineer
Empresa:

Artificial Solutions


Detalles de la oferta

Who are we looking for?We are looking for a Technical Software Support Engineer with a passion for technology and ability to provide excellent customer service, to join our operations team. You will be part of a team responsible for building, running and supporting our cloud infrastructure and our Teneo Platform. You are part of a wider group of system engineers, support engineers and devops engineers - delivering world-class technical and application support to our dynamic and growing customer base.This is a full-time position based in Stockholm or Barcelona, with a requirement to be part of a 24 x 7 on call rota. Wondering what you will be doing? Here it goes! Provide 1st to 3rd line technical diagnostic and troubleshooting technical customer support on platform related questions /issues, to internal and external customers,Communicate resolutions and troubleshooting with customers, ensuring that Service Level Agreements are being met,Ensure all support requests are correctly logged in the Jira Software Management ticketing system, detailing all appropriate information needed for each support request,Assess and agree relative priorities of issues, ensuring that all logged issues are owned and managed throughout the call lifecycle in line with the Service Level Agreement,Being part of a team responsible for the day-to-day operation of a cloud (Azure, Kubernetes) based platform,Proactively monitor and maintain environments ensuring optimal uptime.Troubleshoot any incidents which may arise,Participate in projects within the wider team around – load and scalability testing, security testing, automation, optimization, technical documentation, new technology labs and research,Produce key support documentation as required ensuring all support processes and procedures are kept up to date. We are a great match if you have: 2-5 years of experience in a similar position,Experience of using a ticketing tool such as Atlassian Jira,Experience of working close to the customers- directly interacting, sharing screens to troubleshoot an issue,Strong knowledge of Linux operating systems including installation, configuration, system administration and troubleshooting,Experience with Azure & KubernetesExperience with Java based systems (jvm, tomcat)Strong in scripting languages like Bash, Python, etc,Flexible open-minded and pragmatic, Strong analytical, multitasking, and problem-solving skills,A desire to always ensure excellent customer service. …And we welcome: Ability to manage a variety of work simultaneously,Previous experience in varied roles within system engineering and tech support areas, with experience of NOC “on-call”,Passion or wish to grow more in one or more of the following areas: #support #troubleshooting #community #devops #infrastructure-as-code #automation #security #programming #azure #kubernetes #systems. Let’s not forget about language skills: Fluency in English, both written and spoken,Any additional language is a plus. Take a look to the Perks & Benefits of working with us! International environment with 30+ different nationalities working in a collaborative and agile way,Hybrid work from home setup with remote budget,Fresh fruits, cookies, coffee & drinks when you are in the office,Onsite and offsite team activities/events,Flexible working hours,Ad hoc benefits, depending on the country where you are based,Training time & budget.


Fuente: Jobrapido_Ppc

Requisitos


Conocimientos:
Technical Sw Support Engineer
Empresa:

Artificial Solutions


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