The job:Job Title: Technical Application Scientist German speakerGroup / Division: Life Science GroupLocation: On-site in Inchinnan, Scotland or Madrid, SpainWe are looking for Scientists, with experience in qPCR to join our Tech support team in order to provide advice and help to ThermoFisher Scientific customers, and internal support to sales colleagues and other teams across the ThemoFisher Scientific organisation.The ideal candidate will have a Ph.D. or equivalent research experience and must be fluent in both German and English. Additionally, a proven ability to learn large amounts of new and complex technical information is required as well as also excellent communication skills. Given the customer facing nature of this position, previous customer service experience is desirable, but not essential. We welcome friendly individuals with peoples’ orientated skills. Customer satisfaction is a must.What will you do?Provides technical support for ThermoFisher Scientific products and services by answering customer technical inquiries in German and English. Inquiries may be received via telephone or email, and occasionally on field visits.Troubleshoots, provides advice or solutions to experimental problems.Records and manages customer complaints on technical and quality issues.Arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issuesTracks product related issues and escalates quality issues when needed.Develops technological and product expertise within one or more key business areas while staying up to date in all of the company’s business areas.Demonstrates computer proficiency in using all computer systems and databases.Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.Participates in team tasks, including, but not limited to, complaint analysis, customer surveys, Voice of Customer reports etc.May be required to perform other related duties as required and/or assigned.Who we are looking for: experience, skills & abilitiesMaster’s degree or higher in Life Science (PhD level ideal but not essential) or related field.Several years’ of “hands-on” experience of qPCR.Prior experience in customer service desirable but not essential; empathy and a desire tohelp people and solve problems are critical traits. Customer satisfaction is a must!Fluent in English and German.What’s in it for you:Competitive salaryAnnual Incentive Plan bonusFully flexible benefits package: including Private Healthcare, Health Cash Plan, Life Assurance, Discounted Gym Membership, Pension Scheme & moreOn-site gym and caféExcellent career progression as part of a global organizationAbout us:As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $24 billion and the largest investment in R& D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer. Apply today! http://jobs.Thermofisher.Com*EVGSS2020 *GTSDouble
