Tic Recepcionist (Con Inglés Y Árabe) Las Rozas Village

Tic Recepcionist (Con Inglés Y Árabe) Las Rozas Village
Empresa:

Psicotec


Tic Recepcionist (Con Inglés Y Árabe) Las Rozas Village

Detalles de la oferta

Our client, Value Retail, owner of Las Rozas Village, needs to incorporate: TIC Recepcionist.

POSITION SUMMARY:

The TIC Receptionist, must demonstrate an inherent understanding of
guest needs and deliver excellent standards in service and hospitality, which
surpass our guest's expectations, making it special right from the start and
doing their utmost to make all guests feel welcome and cared for.

The person must also have a thorough and proven understanding of
international guest profiles and a strong cultural awareness, which will enable
them to intuitively adapt and vary their style of interaction with guests.

KEY RESPONSIBILITIES:

- Welcome and care for our
guests, within TIC or satellites, and go out of his or her way to please the
guest

- Anticipate, interpret and
respond to the expressed and unexpressed needs of visiting guests in an
effortless and efficient manner

- Insightful promotion of all
functions within the TIC relating to tourist information and the retail
offering

- Promotion and cross:selling
of all added value services associated with the Village

- Seamlessly operate all added
value services

- Provide knowledgeable
insights regarding all Brands and the unique offer/promotions, within the
Village

- Engage proactively in
building relationships with Village Brands, driving appropriate and relevant
footfall

- Engage in and support
hospitality initiatives within the TIC, continuously improving on these to
surprise and delight our guests

- Understand, take personal accountability for and proactively live the
Value Retail Vision for 'world class' Hospitality and Service

- Proactively
provide feedback and suggestions on any aspect of the delivery of Hospitality
or our services, which will enhance the experience of our guests and further
raise our performance above their expectations

- Conversant
in all Village operational policies and procedures, communicating these to
guests as and when appropriate

- Own and
resolve guest complaint situations in a professional and reassuring manner
and in accordance with company policy

- Compile
daily and weekly reports as instructed by the TIC Manager and Coordinator

- Engage with our CRM programme and achieve sign ups
and repermissions to Privilege

TOURISM:

- Supervise the seamless
delivery of tourism partnerships and promotions

- Supervise the coach group
arrivals and departures hosts ensuring high levels of hospitality in welcome
and departure

- Assist and advise guests
with a wider tourism and hospitality offer, such as booking live entertainment,
sightseeing tours and restaurants, making reservations on their behalf and
arranging refreshments for them

- Promote local initiatives and events (Tourism
community)

HOSPITALITY:

- Deliver excellence in
welcome, engagement, referral and departure

- Manage and support website
enquiry best practice and care ensuring feedback and complaints are
administrated in a timely and positive manner and ensuring escalation where
necessary

- Support Change Group queue
management

- Support Vip Lounge Concierge team

The role is not solely inclusive of the tasks listed above.

:ul

Ciudad: las rozas de madrid


Fuente: Tiptopjob2_Xml


Área:

  • Otros / Otros

Requisitos

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