Direct message the job poster from Varsity Sports & Educational ToursPlanning, organization and execution of international bespoke sports/cultural/educational tours and sporting events.ResponsibilitiesPlan and coordinate all aspects of the tour, including accommodations, transportation, activities, and meals, to ensure a seamless and enjoyable experience for the travelers.Conduct thorough research on the tour destinations to provide detailed and accurate information to the travelers, including historical and cultural insights, local customs, and safety precautions.Serve as the primary point of contact for the tour group, addressing any questions, concerns, or issues that may arise during the tour.Manage the logistics of the tour, including coordinating with local suppliers, ensuring timely arrivals and departures, and managing the itinerary to ensure all activities are executed as planned.Handle any unforeseen circumstances or emergencies that may occur during the tour, such as changes in weather, transportation delays, or medical emergencies, while maintaining a calm and professional demeanor.Maintain accurate and up-to-date records and reports related to the tour, including attendance, expenses, and feedback from the travelers.Collaborate with other members of the tour company, including tour guides, drivers, and administrative staff, to ensure efficient operations and a high level of customer satisfaction.SkillsExcellent communication and interpersonal skills to effectively interact with travelers from diverse backgrounds and address their needs and concerns.Strong organizational and multitasking abilities to manage multiple tour components simultaneously and ensure everything runs smoothly.Knowledge of the tour destinations, including historical, cultural, and geographical information, to provide accurate and engaging commentary and answer travelers' questions.Exceptional problem-solving and decision-making skills to handle unforeseen circumstances and emergencies with composure and efficiency.Excellent leadership skills to guide and motivate the tour group, while also fostering a positive and inclusive group dynamic.Proficiency in time management to adhere to schedules and deadlines, ensuring all activities and visits are completed as planned.Strong customer service skills to provide exceptional support and assistance to travelers, ensuring their satisfaction and a memorable experience.Flexibility and adaptability to adjust plans and itineraries based on weather conditions, traveler preferences, or unforeseen circumstances.Proficiency in using technology, including GPS systems, communication devices, and travel management software, to enhance the efficiency and effectiveness of the tour.QualificationsProven experience as a Tour Manager or in a similar role, demonstrating successful management of tours and customer satisfaction.Knowledge of the tour destinations, including historical and cultural aspects.Fluent in English is a must, any other language is a plus.Willingness to travel extensively and work irregular hours, including weekends and holidays, as required by the tour schedule.Excellent physical fitness and stamina to handle the demands of leading tours, including walking long distances and carrying heavy equipment if necessary.Valid driver's license with a clean driving record, if driving is required during the tour.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesEvents Services
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