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Workplace Services Analyst L1 Ges Emea It

Workplace Services Analyst L1 Ges Emea It
Empresa:

Arrow Electronics


Detalles de la oferta

*Position:* Workplace Services Analyst L1 GES EMEA IT *Job Description:* Main Purpose:To provide front line End User support to Arrow employees, as part of the Global Enterprise Services (GES) Workplace Services Team.To ensure that requests for escalated support are dealt with promptly and appropriately.To install and configure PCs and associated peripherals and software.Provide support for all Hardware and software related issues, including infrastructure, as directed.Provide support for local, EMEA and Global projects and initiatives as directed by management.Adherence to the Global Enterprise Services (GES) Standards and Customer Focussed Service ethos.Key Areas of Responsibility:1. To provide L2 technical support for issues & requests received from the Service Desk group, for all PC hardware, software and associated peripherals.2. To actively manage IT support & request calls and document their outcome, to facilitate the resolution of common queries.3. To redirect or escalate support requests to the appropriate IT Support teams.4. To pro-actively update Internal Customer/Users on the progress of outstanding L2 support calls.5. To provide, at all times, a professional, courteous and rapid response to individual users, with a strong Customer Service Excellence approach.6. To deploy PCs, Laptops and other End User compute devices, and associated peripherals, including new installations and the redeployment of existing equipment, in accordance with the defined Global standards.7. To install and configure hardware and operating systems to defined standards.8. To install and configure software to defined standards and ensure legal compliance.9. To maintain the existing PCs and peripherals to defined standards. Performing upgrades, new installationsand carrying out routine procedures.10. To help the Service Desk Analysts develop their skills and knowledge with respect to front-line Support and communications excellence.11. To assist in the compilation and maintenance of an accurate inventory of hardware and software.12. To assist in the compilation of the functions technical documentation, guidelines and procedures andensure they are disseminated to users or intended parties.13. To liaise with colleagues in all GES Teams to ensure continuity of service and minimal disruption for all users.14. To ensure IT Security is maintained, in strict accordance with Arrow Global Security policies and industry best practise.15. To assist in projects, at a level commensurate with the responsibility of the post, as designated by the Appointed Manager or project Coordination team.16. To undertake other work as may be assigned, consistent with the role and its level of responsibility.17. To maintain a Strong Service Delivery focus, to meet IT & Business needs, whilst traversing cultural, language and regional boundaries.18.Ensure industry best practise is followed in the support, delivery and management of the service portfolio, within an ITIL framework.19. To establish and maintain effective working relationships across all areas of IT and the Business Customers served, as a representative of the Global Enterprise IT organisation.20. To conform to ITIL / SOX standards and guidelines with respect to information systems.21. To provide out of hours / call-out /Week-end Support cover as required by IT and Business needs.22. To recommend training initiatives in order to develop a broad range of cross-functional skills *Location:* ES-Alcobendas, Spain (Avenida de Europa) *Time Type:* Full time *Job Category:* Information Technology


Fuente: Allthetopbananas_Ppc

Requisitos

Workplace Services Analyst L1 Ges Emea It
Empresa:

Arrow Electronics


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