Are you a proactive, tech-savvy, and results-oriented professional with a passion for the e-commerce industry? Carts Guru, the leading all-in-one marketing automation software for e-merchants, is looking for a talented Account Manager to join our dynamic team in Barcelona.Company OverviewFounded in 2017 in Barcelona, Carts Guru has rapidly grown into a successful scale-up with a global presence, serving customers in France, Spain, the USA, and beyond. With Carts Guru, e-merchants can combine the power of emails, SMS and funnels into cohesive campaigns, maximising ROI.Your RoleAs an Account Manager, you will be at the forefront of our client relationships, ensuring our customers receive the highest level of service. Your responsibilities will include:Collaborating closely with the Account Executive during the Free Trial, to understand clients needs and elaborate an adapted strategyBuilding and nurturing trust-based, one-to-one relationships with your clientsProviding valuable insights and recommendations to empower your customersOffering training to make clients self-sufficient in utilizing our servicesOnboarding new accounts and activating existing accounts, by pushing new featuresManaging end-to-end relationships with clients, including support and serviceConducting regular reviews with clients to ensure their needs are metNegotiating contracts, renewals, and promoting Carts Guru in a competitive marketplaceIdentifying and developing new revenue generation opportunities with existing clientsReporting directly to the Head of Customer SuccessQualifications:3-4 years of minimum experience as an Account Manager, Key Account Manager, or Sales Account Manager in the tech industry, specifically in the French marketNative level of French is required (the job is 100% in this language ), and professional proficiency in English. Spanish will be considered as a plusHubspot experience is a mustSoft skills required:Agility, autonomy, and strong organizational skillsFast-learning mindset and tech-savvinessA winner's mindset, dedication to contributing to the company's growthExcellent communication skillsProactivity, dynamism, and attention to detailStrong verbal and written communication skillsAbility to manage multiple projects simultaneouslyProblem-solving and effective communication skillsWhat We OfferCompetitive compensation with achievable goals, including a base salary and bonus planOpportunity to work for an industry leader with international recognitionHybrid work model with a prime office location in Barcelona (3 days at the office and 2 days working from home)Comprehensive medical care insurance with Adeslas complete (including dental coverage). In case you have family we have a special discount for them too!Recruitment ProcessInitial phone screening with our HR team to discuss your qualifications, experience, and alignment with Carts Guru's valuesA comprehensive interview based on your profile. This stage will delve into your technical skills and your potential fit within our teamA Case Study to assess your ability to handle real-world scenarios and your alignment with our client-centric approachA concluding interview with our Head of Customer Success to evaluate your overall fit within the organization and alignment with our long-term goalsWe look forward to getting to know you better and exploring the opportunity for you to join the Carts Guru team. Your skills and expertise are essential to our continued growth and success. We encourage you to take the next step and apply for this exciting role. We can't wait to embark on this journey with you. Best of luck with your application!#J-18808-Ljbffr
