Ai Digital Manager For Business Operations (Bilingual) - Mandarin

- Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience). - Proven experience in tele collections, customer service, or related operational roles. - Previous experience in training and development, preferably in a financial services or collections environment. - Strong knowledge of collections strategies, customer service principles, and operational processes. - Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences. - Demonstrated ability to design, deliver, and evaluate training programs. - Analytical mindset with the ability to interpret data and identify performance trends. - Detail-oriented with strong organizational and time management skills. - Proficiency in Microsoft Office applications and learning management systems. - Ability to work independently and collaboratively in a fast-paced, dynamic environment. Preferred Qualifications: - Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP). - Experience with telephony systems and call center technologies. - Familiarity with regulatory requirements and compliance standards in the financial services industry. #J-18808-Ljbffr