.We are recruiting for an Airport Services Duty Officer based in Malaga, SpainIn this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.Specific accountabilities include:Ensuring that passenger and aircraft handling practices conform to the safety and security standardsEnsuring that all QR aircraft handling standards are met on a shift basisManaging and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and disciplineEnsuring proper allocation of manpower and resources in the airport operationsCompleting checks to ensure adequate standards are maintainedResolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handlingFacilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departureBe part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possibleQualifications The successful candidate will have the following qualifications and skills:Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.Strong background in Airport or GHA OperationsGood understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.Excellent customer focus and service delivery.You must have the legal rights to live and work in Spain to be considered for this role.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story
