.If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact ****** subject Workday Candidate LoginWhen creating your Workday account and entering personal information like name, address, please do not use ALL CAPS.Thank you!NOTICE: For EMEA Jobs, please review the Privacy Policy hereJob Responsibilities:The Quality Lead is responsible for continuously improving customer quality experience and building close and trustworthy relationships with Welocalize customers.The Quality Lead is responsible for the quality strategy for the Squad based on the client requirements.The Quality Lead may manage and lead a team of quality representatives to ensure fulfilment of those requirements. The quality strategy should always be based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork. The Quality Lead leads the quality discussions with the customer in terms of overall quality strategy and in the planning of new quality initiatives. This role is accountable for achieving assigned Quality Objectives and Key Results (OKRs). (L1)MAIN DUTIESThe following is a non-exhaustive list of accountabilities and responsibilities of a Quality Lead:OverallIn collaboration with Squad Lead and Quality Manager define quarterly Squad Quality OKRs in alignment with the company OKRs.Define actions and coordinate quality representative responsibilities based on achieving OKR results.Oversee the Quality Manager(s) in measurement and reports on Squad quality OKR result progress at the required cadence.Proactively identify actions and opportunities to achieve and exceed objectives.Responsible for performance management (supervision, coaching,career development,and people activities such as time off and expense approval) of direct reports.Design and lead implementation and delivery of client quality account strategy.Monitor Squad quality metrics (KPIs). Oversee and support the Quality Manager in implementation and execution of process improvements resulting in increased quality output, customer satisfaction, efficiency gains and resource quality of deliverables.Oversee and lead quality issue management: client escalations, CAPAs initiatives, vendor performance or internal quality escalations.Point of escalation for customer and Squad team members on quality issues.Responsible for training of new quality team members on Squad and customer specific instructions and processes.In collaboration with Partner Engagement Manager,support quality team on supplier alignment on accounts managed by Program Squad(s)on which they are assigned.Lead supplier performance management effort for continuous improvement. Supplier Performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc #J-18808-Ljbffr
