? Buen Salario Director, Crm Solutions & Service Delivery

.This is what you will do:The Director, CRM Solutions & Service Delivery will be responsible for technical management of core commercial platforms like Veeva CRM, SFDC (Salesforce.Com), Content management & distribution platform (Align & MDM), and opportunity to influence/lead other applications supporting core commercial applications. This person will report to Sr Director, Tech Sol & Svc Delivery.The Director will work closely with international business partners, operations support, and development teams to ensure world class operational support (incident and Service request) and on-time delivery of technical components with desired quality in all phases of SDLC for new applications and enhancements in existing apps.The Director applications will contribute defining/documenting roadmap, strategy, production support, and release management processes for commercial applications and will be ensuring the correct execution of documented processes in day-to-day activities and manage.The ideal candidate will bring hands-on experience with Veeva CRM, Salesforce.Com, and applications built on top of Veeva Vault like PromoMats and Medcomms. Hands-on experience on integrations, APIs will be preferred.You will be responsible for:Works closely with third-party/vendor onshore / offshore resources and the Global IT team to manage, maintain, and deliver value to the business through robust unified commercial platforms.Assists Sr Director in managing capital and expense budgets and vendor contract negotiationsEnsuring key technical components are delivered in time and with desired quality in all phases of new application development or enhancements to existing applications.Overlooking internal and external development teams for adherence to best practices and standards. Best practices and standards include security, architecture, coding standards, deployments, and operating procedures.Drive the creation and maintenance of streamlined processes for execution of the long-range strategy and roadmap of applications ensuring alignment with Veeva and business needs.Collaborates globally with business partners and internal IT stakeholders to gather business requirements and execute IT strategiesManage direct reports and additional onshore/offshore resources from vendor or temporary staff by recruiting, training, and coaching employees and communicating job expectationsManage Commercial Pharma business application(s) including Veeva CRM and Salesforce.Com by:- Operational monitoring and improvements including backup strategy, Disaster Recovery, and archiving