Company DescriptionRank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!Look at our careers site to find out more: Job DescriptionAre you ready to level up your career in the exciting world of online casino gaming?We are seeking a highly motivated and detail-oriented individual to join our team as a Casino and games Executive. In this role, you will play a crucial part in supporting the day-to-day operations of our Casino games vertical, contributing to its growth and success. You will be responsible for a wide range of tasks aimed at ensuring smooth operations, optimizing customer experience, and driving business outcomes. Your dedication and expertise will be instrumental in maintaining our position as a leading player in the online casino games betting industry.As our Casino Games Executive, you will ensure our on/off-site casino content is relevant, accurate, and up to-date across all 5 brands is paramount. This involves monitoring and reporting on gaming content adherence to regulatory requirements, analyzing KPIs, betting activity, and game stickiness, while also identifying potential risks and opportunities. Daily analysis of risk reports helps in identifying risk areas and mitigating potential losses while suggesting improvements to existing risk management strategies. Collaboration with the Risk Prevention and Fraud department aids in identifying and preventing casino-related fraud. Additionally, handling customer service queries related to casino operations and managing different types of casino customers are essential tasks.Also, you will contribute to the development and improvement of casino promotional tools to enhance efficiency and effectiveness. This includes collaborating with teams such as CRM, Content, and Marketing to assist with tasks related to casino game activity, promotions, campaigns, and customer engagement initiatives. You will do this by profiling and managing different types of casino customers based on their preferences, behaviours, and risk profiles, the casino experience can be tailored to individual needs.Overall, ensuring the smooth operation of casino activities requires a comprehensive approach that addresses content relevance, regulatory compliance, risk management, customer service, and promotional strategies.QualificationsFluent professional level of English (Spanish is a plus) to ensure clear communication within the teamPrior experience in an online gambling environment, demonstrating a solid background in casino betting operationsStrong passion for casino games and betting, with a deep understanding of the lifecycle and intricacies of an online casino gameKnowledge or experience in the Spanish market, providing valuable insights and expertiseGenuine passion for online casino and casino betting, with a deep understanding of the industryExceptional working attitude, demonstrating commitment and the ability to meet business expectationsExperience working in a fast-changing and fast-paced industry and environment, adapting effectively to changes and delivering resultsProactive and highly organised individual with exceptional attention to detail and the ability to prioritize tasks effectivelyAbility to multitask and work efficiently under pressure, ensuring deadlines are met in a timely mannerAdditional Information#LI-MS1 #LI-OnsiteYou're probably wondering outside of a fun, exciting and varied role – what else do you get? You'll get a fantastic salary combined with some leading benefits. Wellbeing@Rank is important to us too... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we're here for you.We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
