Great opportunity for an Operations Manager or a Critical Facilities Engineer looking to step up. At Salute, we don't have employees. We have team members. It's our culture, and it's a significant driver of the success we're able to deliver for our clients. This team-oriented culture is defined by transparent communication, collaborative development and deployment of procedures and best practices, a customer service mindset both internally and externally, and a strong commitment to safety.
The Operations Manager position will give you the opportunity to expand your skills and experience working on mission-critical infrastructure service delivery for diverse wholesale and colocation data center clients. This role coordinates and manages the teams responsible for providing technical, telecom, security, mechanical, HVAC, electrical, and plumbing (MEP) services and operations for Salute's diverse portfolio.
Requirements Direct line manager responsible for site engineers working on sites within EuropeOversee and manage site teams to implement established processes and procedures across EuropeAvailability for escalations 24/7 on a rota basis Ensure accuracy and governance of maintenance MOPs and equipment SOPs to ensure quality and accuracy, and conformance with company standardsOversee and manage Change Management activity, to ensure accuracy of information and quality of supporting documentationCollect and report operating metrics for sites to track and monitor site performance and efficiencyCoordinate major activities among sites and track major outstanding issues to resolutionManage relationships with customer, suppliers and internal teamsManage multiple complex projects simultaneouslySolve complex problems, discuss operations with clients, and relay need to teamsInterpret instructions furnished in written, oral, diagram or schedule formCreate effective presentations and communicate with internal and external customersDemonstrate commitment to customer service for both coworkers and customersEnsure a consistent service across every site in line with company and contract requirementsAny other duties as required by Salute Qualifications A bachelor's degree (or equivalent) and a minimum 5 years of related leadership experience, or 8 years of data center related experience in lieu of a bachelor's degreeExperience leading teams in a fast paced and ever-changing dynamic environmentAbility to travel up to 50% to meet with teams and customersAdvanced analytical and quantitative skillsExcellent verbal and written communications skills to effectively respond to sensitive and complex issuesExcellent attention to detail, strong organisational skills, and a willingness to accept new ideas and proceduresExperience using Microsoft office tools like Excel, PowerPoint, and Word to create presentations and reportsWork well under pressure with a proactive approachExperience using datacentre change request software and ticketing systems
The opportunity is across Europe and will include business travel as needed to meet business demands but will likely be nominal.
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