We are a leading wellness club in Dubai, dedicated to providing aholistic wellness experience. With state-of-the-art facilities,world-class trainers, and a focus on fitness and relaxation, we offera range of services including fitness equipment, group classes, spatreatments, and a super food menu. Join our team and be part of adynamic work environment where excellence and a passion for wellnessare valued.
Job DescriptionThe Customer Relationship Coordinator plays a crucial role in managing and maintaining positive relationships between the company and its customers. He/she serves as a primary point of contact for customers, providing assistance, resolving issues, and ensuring overall customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
1. Serve as the main point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service.
2. Coordinate and manage customer accounts, ensuring accurate and up-to-date information is maintained in the company's CRM system.
3. Collaborate with internal teams, such as housekeeping, marketing, and operations, to ensure seamless customer interactions and to identify opportunities for cross-selling or upselling.
4. Proactively reach out to customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
5. Assist in the development and implementation of customer retention strategies, including loyalty programs, personalized communication, and customer outreach initiatives.
6. Monitor customer interactions and trends to identify potential issues or areas of improvement, and escalate them to the appropriate departments.
7. Provide training and support to customer service representatives, ensuring consistent and high-quality customer interactions.
8. Drive membership sales by actively promoting and communicating the benefits of membership programs to existing and prospective customers.
Requirements1. Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
2. Proven experience in a customer service or customer-facing role, with a track record of providing exceptional service and maintaining strong customer relationships.
3. Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal teams.
4. Proficiency in using CRM software and other customer management tools.
5. Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
6. Analytical mindset with the ability to gather and interpret customer data to drive decision-making and improve customer experiences.
7. Flexibility and adaptability to meet changing customer needs and organizational priorities.
8. Problem-solving skills and the ability to handle challenging customer situations with empathy and professionalism.
- Basic salary + Bonus: eligibility for performance-based bonuses or incentives based on individual and/or team achievements.
F&B Discount: - 50% discount at the Club restaurant "The DOSE" for all food items produced in house.
Full Access to SEVEN's Club activities and services: Full access to SEVEN's premium gym, pool and a wide range of fitness classes
Provided Uniform: - Provided uniform for work, ensuring a professional and consistent appearance.
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