.Customer Representative (French and Flemish-speaking) - On-site In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Malaga and provides service support and resolution of routine problems regarding client's products and/or services.Reimagine your career!Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.We're on the lookout for French and Flemish-speaking Customer Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.What you will do in this roleAs a Customer Representative on our team, you will:Manage reservations (modification, cancellation, or creation of new reservations)Advise clients on the services we provide by phone or emailManage the back-office of reservations (issuance, modification and cancellation of reservations)Provide after-sales service (litigation and compensation management)Manage and manage the administrative process (invoicing, written communication, travel documents)Concentrix + Webhelp is a great match if you:Are proficient or bilingual in French and Flemish plus an advanced level EnglishAre yourself! With interpersonal skills, good listening skills and a sense of service!Have a good team spirit, a taste for challenges and challenges will come in handy on a daily basis!Can demonstrate good oral and written expression and an ability to adaptAre an IT literate in order to easily handle our tools.It will be a plusWe will appreciate you as caring, empathetic, curious and dynamic!If you have previous experience as a travel agent is an asset and knowledge of GDS tools (Saber, Amadeus, Galileo)If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role
