.Unveil Extraordinary Opportunities: Join an Epic Journey in the Parking Industry Today!Imagine a role that allows you to interact with clients from different corners of the world, understanding their needs, and providing solutions that transcend geographical boundaries. As a Customer Service Specialist, you will provide comprehensive support across all Secure Parking businesses and products, encompassing Secure Parking, Traffic Monitoring Services, and Parkey. Your role involves problem-solving and assisting customers through various inbound channels to ensure a positive customer experience. Additionally, you will collaborate with the sales team to identify and engage with the community of interest associated with each car park, contributing to the overall success of our services and sales efforts. This is your chance to be part of a forward-thinking team that leverages cutting-edge technology to engage with an international clientele, all from the convenience of your local office.Here's an overview of your future role:Employment Type: Full TimeShift: ShiftingWork Setup: Hybrid, OrtigasWhat awaits you in this role? Support customers across all Secure Parking businesses and products, including Secure Parking, Traffic Monitoring Services, and Parkey.Problem-solve and support customers via a range of inbound channels to achieve a positive customer experience.Assist the sales team by sourcing the community of interest around each car park.Ability to source and convert leads into new business and identify prospective new business.Assist the sales team by contacting sales leads to encourage sign up.Conduct outbound prospecting calls (cold calling) and canvassing activities on a daily basis to build a sales pipeline.Develop and implement action plans for targeted sites to achieve sales and revenue objectives primarily through direct sales techniques including canvassing and telemarketing.Document all new Monthly Parking leads received via phone and email. Regularly follow up customers at various stages of the Permanent sales lifecycle (e.G. general enquiry, quote, contract) to convert them.Contact customers who have requested to cancel their Permanent Parking account.Record customer contacts and root cause reasoning accurately.Assist in processing to support customers across all of Secure Parking's products and services.Handle disputes and complaints in a way that is supportive of the customer and the business.Prepare regular reports on completed sales target activity and sales action plan for targeted sites and other reports as required.Prepare regular reports for COI around the car park, including which partnerships are more commercial and financially viable.Review and understand all Sales and Marketing obligations within each contract scheduling and management of all administrative and marketing tasks to be completed onshore.Respond to customer service enquiries regarding car park operating hours, prices, access, accounts, vouchers, and functions
