Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile.
With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description The Customer Success Specialist manages a focused portfolio of site-based accounts to ensure that they achieve their business outcome with Rockwell Automation's subscription and services contracts.
Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity-based contracts and subscriptions utilizing telephony, email and other remote media.
Key Responsibilities Uses data and workflow information from Customer Success Platform (Gainsight) to remotely execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolioUnderstands customer needs and requirements and provide first line support to customer enquiries in relation to our services, pricing and technical information to assist with the promotion and selection of a limited portfolio offeringEnsures on time renewal, working to key performance indicators as set by the ManagerSupports the organizations revenue & profit growth strategiesUnderstands the customers health scoring and identifying opportunities for upselling and cross-selling within existing customersCollaborates with sales, customer care and business unit on areas involving pricing, specification and product adaptations in order to maintain customer satisfactionFollows the identified DCRM processes in order to manage opportunities and win ratesRequirements Bachelor DegreeMinimum of 1-2 years customer success, renewals (ARR), and or inside-sales experience preferredProject management skills : manage simple project leading towards customer engagementHighly skilled at managing time between calls, troubleshooting follow ups, customer relationship managementAbility to drive results and achieve stretched goals, order and revenue targetsAbility to build collaborative relationships within sales as well as sales support to facilitate better customer experienceStrong organizational, time-management skillsAbility to forge strong customer relationships and insights over the phoneExcellent communication and customer service skillsQuickly reacts and responds to urgent customer needs, ensuring a timely and quality responseAbility to gather and analyze dataForecast and Front log ManagementExcellent Dutch and good German aside from EnglishBased in BarcelonaCompetencies and skills Communicates effectively with team and customerMaintains a positive mindset when working with high stress commercial issues and moves beyond roadblocksEmbraces Rockwell culture of inclusion / diversity / engagementFuture Vision : Visualizes what he / she and the company wants for the brand in the futureSelf-confidence / AutonomyPassion for the brand and the company he / she is endorsingNetworks effectively in a remote environment, builds collaborative relationships with sales and sales support to facilitate optimal customer experienceQuickly reacts and responds to urgent customer needs, ensuring a timely and quality responseHolistic Approach : thinking in terms of integrated, interconnected processes and systems, and how they affect each otherMulti-taskingLI-hybrid
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