Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!
The position is located in Barcelona, Spain and is temporary position for 12 months, with possibility of extension.
The role is hybrid, but we expect the person to come in to our amazing office centrally located in Barcelona, a few times per week. The position reports to the Multi Brand Manager.
You will also collaborate with our onsite support teams in Oslo, Norway, and Austin, TX.
If you are ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!
About Kahoot! The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.
Launched in 2013, Kahoot!'s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.
The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let's play!
Our K!rew At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we're a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.
If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.
What you'll be doing:
Provide excellent customer service: Your main responsibility will be to ensure that our customers get the help and answers they need when they contact us, in a friendly and timely manner. Assisting customers with product information, subscriptions, and technical difficulties. Have extensive knowledge of our products and stay in the loop with all updates. Work closely with other teams and departments, including QA and engineering, to optimize customer care processes and resolve issues. Contributing to a positive and supportive team environment. Escalating complex issues to higher-level support or management as necessary. Actively working towards achieving individual and team goals set by management. As a person, you are someone who:
Has a customer-first mindset. Energetic, driven, open to change. Self-starter, troubleshooter, reliable and trustworthy. Works well under pressure and keeps their head cool when workload increases. Fluent in English or native English speaker; excellent English writing skills. 1 year or more experience with customer support. A clear vision of what great customer support is and how support processes should scale in the future. Experience with managing and using customer support systems such as Zendesk is not a requirement, but it is definitely a strength that we'd value. Experience in handling customer complaints proactively. A competitive compensation package Home broadband allowance Medical insurance Hybrid work set up Flexible working Buddy program Social and company events (virtual and in person) A diverse, friendly and international environment Modern office environment in Barcelona
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