Customer Support Specialist, Retail Operations - Madrid, Spain

Are you skilled at blending the intricate elements of a diverse system into a coherent framework? Are you eager to utilize your expertise to enhance our operational efficiency?
Join Western Union as a Customer Support Specialist four our Retail Operations.
Western Union empowers your journey.
Role Responsibilities Ensure effective deployment of Western Union Money Transfer services and products through our agents.
Maintain service quality aligned with strategic objectives and standards.
Spearhead the creation of new efficiencies, streamlining end-to-end processes to optimize agents' costs.
Oversee implementation of global service delivery projects on a regional scale.
Provide product-related communication and support ongoing and upcoming initiatives.
Role Requirements
Prior experience in operations or related fields requiring project management.
IT support experience.
Ability to manage multiple projects concurrently and thrive under pressure.
Proficiency in project management, Prior experience in money transfer products, and digital development is preferred
Excellent organizational and time management skills.
Proficiency in data analysis and in Microsoft Office suite, especially Excel.
Excellent interpersonal and communication skills for collaboration with internal teams and external partners.
Fluency in English and Spanish. Portuguese is a plus.
Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Spain specific benefits include :
25 days annual leave plus 14 public holidays
Comprehensive life & medical cover including dependents.
Contributory pension plan
Preventative Care Assistance program Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office at least three days a week.

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