F-497 | Credit And Collections Associate - Alg

.Job SummaryThis role reports to the Manager Credit and Collections. It is focused on locating and notifying customers of delinquent accounts; receiving paymentand ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay.Duties and responsibilitiesCarry out credit check activity according to Survitec Credit process, recording outcomes accurately and in a timely mannerManages and resolves customer disputes to ensure invoices are paid on time and in fullLocates and monitors overdue accounts, using computers and a variety of automated systemsPersuades customers to pay amounts due,arranging debt repayment schedules as per authority level and based on customers' financial situations, agreeing extension to credit terms within own authority level or escalating as neededRecords information about financial status of customers and status of collection effortsSorts and files correspondence and perform miscellaneous clerical duties, such as answering correspondence, writing reports and maintaining system dataLocates and notifies customers of delinquent accounts by mail or telephone, as per specified process identifying the reason(s) for any overdue payment and to review / confirm the terms of sales, credit or service agreementsIdentifies and answers customer questions regarding problems with their accounts and advise customers of necessary actions and strategies for debt repaymentManages own workload ensuring all performance measures and SLAs are metCreates an environment where everyone in the team can live the Survitec ValuesCreates an inclusive environment where our people feel valued, appreciated and free to be who they are at workUnderstands,upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment- Develops own capabilities through participating in assessment and development planning activities as well as formal and informal training and coaching