Job TitleField Service TechnicianJob DescriptionJob title: Field Service Technician. You will be a part of Cardiovascular Informatics Support Team by offering our customers' solutions that include high-tech medical equipment and a best-in-class customer experience. We are a committed team that works hard together for our customers and likes the opportunities and challenges within Healthcare IT Support.
You will be assigned to work on-site, with direct interaction with our customers (IT & Clinical Roles)
Your role: On-site support for IntelliSpace Cardiovascular product in a multi-site installation covering a whole region of Spain.
Restore customer operations in the fastest possible time.
Work with Health Care Information Technology Products: IntelliSpace Cardiovascular + TOMTEC + XperIM
Troubleshoot IT solutions at any level (HW, SW, Database and Network).
Escalation to Problem Management keeping the Incidents technical responsibility during escalation phase.
Participate to the definition and be the owner of the action plan needed for the technical resolution.
Work cooperatively with other technical teams to provide tools and processes to help preventing common problems.
Monitor incoming case volumes and react to incident trends and critical issues by working with the management to develop a resolution plan.
Ensure respect of SLAs.
Participate to 24/7 on call support program/service
You're the right fit if you have: Technical education at the university level or similar (Masters / Bachelor's degree, in medical technology or IT).
Customer orientation, stress-resistance, great communication and team-working skills.
Good level of English is required.
Good knowledge in Healthcare Informatics is required.
Experience and knowledge of technical support.
Experience, interest and knowledge of databases and network management are preferred.
Work experience as an engineer in medical technology or similarenvironment is preferred.
You should have knowledge of data networks (CCNA, CCNP, CWNA, CWTS or equivalent) and IT infrastructures (Windows OS, VMWare, Hyper V, SQL Server).
Driving license is required. Please submit CV in English About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. #LI-EU
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