.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.Beckman Coulter Diagnostics Field Technical Support provides excellent support to our customers while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratory environments. You'll be the face of Beckman Coulter to customers and support them, directly impacting patient health and overall well-being.As a Field Technical Support team member, you will be part of the Customer Care Organization and work with the Regional Manager. Provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers and verify the operational performance and data quality of systems. You'll be a key member to help drive customer satisfaction and retention.The Field Technical Support operates independently within their geographic territory, however we operate as a team to share standard methodologies, mentor, and receive expert technical support. You'll be classified as a remote worker and be provided with a company car, mobile phone and laptop. You will be required to travel within the region to support customers using your technical expertise with overnight stays as needed.If you thrive in a fast-paced role and be part of an extraordinary Customer Care organization—read on.In this role, you will have the opportunity to:· Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams· Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company· Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment· Support laboratory systems in the field of clinical diagnostics and automation
