Front Desk Manager - Luxury Hotel - (Madrid)

Empresas: Hotel Brach Madrid 5* 5 star Lifestyle Hotel belonging to the Parisian chain, EVOK, soon to open in Madrid, Gran Via is looking for: FRONT DESK MANAGER Duties and responsabilities • Train, supervise and support office staff, including receptionists, security guards and call center agents • Schedule shifts • Ensure timely and accurate customer service • Handle complaints and specific customers requests • Troubleshoot emergencies • Ensure company's policies and security requirements are met JOB REQUIREMENTS: • Proven work experience as a Front desk manager or Reception manager • Hands on mentality. • Thorough knowledge of customer service, office management and basic bookkeeping procedures • Proficiency in English (oral and written) • Solid knowledge of MS Office, particularly Excel and Word • Excellent communication and people skills • Good organizational and multitasking abilities • Problem-solving skills • High School diploma; additional certification is a plus PROFILE : - Minimum 5 years experience in a similar establishment. - The right candidate will be fluent in English or French. Why us:º - You will be able to be part of one of the most expected 5* openings in 2024, in Madrid. - You will be part of an international chain, with 5GL hotels. - Competitive Salary according to experience and knowledge. Requirements: -Previous experience of at least 3-5 years in 5*/ GL Hotels. -High level of English and/or French essential. -Customer oriented person, detail oriented, with people management skills. Requisitos : • Experiencia laboral demostrable como FD Manager en hoteles de GL. • Mentalidad práctica. • Amplios conocimientos de atención al cliente, gestión de oficina y contabilidad básica. • Dominio del inglés y/o francés a nivel profesional • Sólidos conocimientos de MS Office, en particular Excel y Word • Excelente comunicación y don de gentes • Buena capacidad de organización y multitarea • Capacidad de resolución de problemas