General Manager

The UK's most award-winning employer is now in Tenerife, creating over 100 jobs.Are you an exceptional sales/operations manager driven by success?Would you like to join one of the fastest growing and disruptive companies in Europe?YourShortlist is looking for an outstanding leader who is ready to take their career to the next level!With a proven track record in the contact centre or technology industry, our General Manager will be responsible for:TasksOperational Performance- Establish clear expectations of performance for leadership teams ensuring objectives are achieved, as well as delivery of business improvement plans.- Drive a performance improvement and learning culture, focused on building capability and improving quality- Align the performance of the Tenerife site with the core business goals of YourShortlist and the wider 4icg GroupPeople Leadership- Lead a high-performing leadership team that engages and motivates to succeed, and delivers services that support YourShortlist's strategic direction.- Create a sense of vision and whole-of-organisation perspective that supports a collective view of shared goals, and national objectives- Ensure that there is the capability and capacity to achieve outbound sales targets and growth objectives- Lead and maintain a high-performance culture, providing clear accountabilities and expectations of behaviour and performance that aligns to organisational values, encouraging and rewarding innovation and celebrating success.- Lead and communicate in a clear, positive, and engaging way that inspires others to embrace change, take action and champion continuous improvement.Client Experience- Champion positive client experience and ensure consistent, high-quality services are provided to YourShortlist Members and Partners- Identify and develop improvements to the experience of Members and Partners- Deliver quality measurement and performance management to identify trends and impacts on Member and Partner experienceRequirementsOperational Performance- Establish clear expectations of performance for leadership teams ensuring objectives are achieved, as well as delivery of business improvement plans.- Drive a performance improvement and learning culture, focused on building capability and improving qualityIn return, you will benefit from an excellent salary and commission structure, travel opportunities between existing (and planned) global locations and our award-winning benefits.#J-18808-Ljbffr