.HR Admin ApprenticeGRX, RemotePermanentOur storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.Alight.ComTHE ROLETo contribute and be part of the team responsible for the support and execution of data management / customer services activities, ensuring that output is accurate and on time.Your responsibilities may be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.RESPONSIBILITIESEnsure that Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps / inconsistencies in the documentationWorking knowledge of systems and tools to perform daily tasksAbility to recognize and deal appropriately with sensitive and confidential informationSuccessful completion of all learning objectivesAll system issues / defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and / or Products can investigateTime Recording to be completed accurately and on timeAlight Security Standards are understood and adhered toContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all Alight HR announcementsParticipates in projects as needed and assignedREQUIREMENTSBasic understanding of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsSelf-motivated and a willingness to learnAbility to work both individually and in a TeamEssential :High School / University diploma or equivalentHigh level of English spoken and written allowing every day work communication in this languageDesired :Experience in customer service or working with HR and payroll dataAdditional language(s) as required for a specific positionFlexible WorkingSo that you can be your best at work and home, we'll consider flexible working arrangements according to business requirements
