Description Are You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking. Make It Matter.As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.We are looking for motivated interns to join our Human Resources Department! How you will contributeYou will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Customer serviceWorking in a shared service organizationWorking with case management systemsYour area of process specialismActive listening skillsAsking questions based on end-user scenario and judgment skills to respond to all types of employee-related questionsMulti-tasking and managing a fluctuating workloadOperational excellenceYou might be the one we are looking for if… You are a student/ recent graduate of Human Resources, Psychology, Sociology, Law or equivalentYou have already completed at least an Internship in HR or related fieldYou are fluent in SpanishWhat we offer… Our early careers offer a variety of challenging developmental experiences. You can expect a combination of stimulating projects, exposure to industry experts, on-the-job learning alongside experienced professionals, continuous development opportunities and much more. It is also a chance to become part of Mondelez talent pool of interns: high majority of our junior opportunities are filled by our previous interns! • Place of work: Hospital de Orbigo (near León) • Beginning: June/July 2024• Duration: 12 months • Compensation: 750 EURO Gross monthly• Advantages: access to canteen Because, every day, we work in an international environment, the selection process will be in English. We are certified by Happy Trainees among Western European InternsDo you want to know why? - Get to know us and apply!The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelez Europe GmbH, Switzerland .No Relocation support availableBusiness Unit SummaryAt Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That's who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job TypeIntern (Fixed Term)InternsEarly Careers
