Job Level 3S – Delivery, Specialist

.Overall objective of the Role Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clientsMain ResponsibilitiesDelivery Key responsibilities:Support Managers with client engagement ensuring all information is accurate and provided on timeProvide support and guidance for all implementations and go livesProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of all process flows and process descriptions (L3 and L4 documentation)Ensure and Sign Off System Maintenance TestingResponsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs, L5 documentation)Support the review of the Statement of Works before its shared with the Client to ensure its fit for purposeResponsible for the optimization of HR administrative processes driving efficiency and automationResponsible for liaising with customer process leads regarding process gaps, client issues, and escalation handling maximizing client satisfaction