.Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer),is looking for a highly-skilled professional to join as Junior Workforce Management AnalystResponsibilities- Communicate with internal colleagues to understand the needs of departments and the organization as a whole.Work with external stakeholders to understand and investigate feedback into the service / function / product provided.Use data modeling practices to analyze your findings and create suggestions for strategic and operational improvements and changes.Identify the processes and information technology required to introduce your recommendations.Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.Support the staff and teams in making the recommended changes, including helping to resolve any issues.Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.RequirementsIT / Technical / Quantitative degree or equivalent working experience as a Business AnalystKnowledge of SQL,Python is a plus as well as in data visualizationWorking experience with Power BIFinancial Analysis experience desirableAdvanced knowledge of IT office tools (Google Sheets / Excel desirable)C1 Level of EnglishGood level of Spanish is a plusExcellent analytical skills and an informed, evidence-based approachExcellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between partiesWorking experience in KPI monitoringWorking experience in contact center sector is desirableAbility to work under pressure on multiple projects within your project timeframesPassion for creating solutions with a positive attitude to changeStrong interest in business and business developmentGood understanding of information technologyCandidates must be eligible for an internshipBenefitsFull time position (39h per week, Monday to Friday).Competitive salaryInternship contract for the first 6 monthsReferral Program : Bring a Friend and get a Referral fee (up to 2#J-18808-Ljbffr
