Want to be a part of our team?The Networking Managed Services Engineer (L3) is responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.This role may also contribute to / support on project work as and when required.Working at NTTSkills SummaryCisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless NetworksWhat will make you a good fit for the role?Responsibilities:Provide Level 3 network operations support.Respond to incident calls and ensure the SLA to our clients is met.Perform changes to the network in-line with the organization's Change Management processes.Ensure compliance to policies, processes and standards, both internal and clients' organizationPrepare network analysis reports, including findings with analysis.Participate in regular operations review meetings, including operational issues, tickets review etc.Participate in projects/activities to support improvement initiatives.Conduct proper handover from the project team to operations after commissioning of projects.Conduct internal training and/or knowledge transfer to team.Update operations documentation (technical, CMDB, etc).Requirements:At least 3 years of experience providing network operational and administration supporting Cisco products (Routers / Switches/WLAN).Diploma or Degree in Engineering, IT or its related field.Minimum Cisco CCNP certification.In-depth knowledge of network routing and switching technologies and protocolsKnowledge of network security, load balancing and optimization technologies Experience working with Cisco ACI, Bluecoat Proxy, F5 Load Balancer, Palo Alto or Checkpoint firewall is preferred.Ability to work in a multi-cultural team.Good communication skills both written and verbal.Ability to prioritise work & multitask.Analytical and possess good troubleshooting skills.Experience in network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef).Shift work required (24/7) Workplace type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
