Payments Analyst (External Applicants Only)As a Payments Analyst, You will be responsible for processing withdrawals at lightning speed, as well as solving queries on all aspects of our integrated platforms while maintaining solid relationships with internal and external stakeholders.
Responsibilities:
Reducing fraud and bonus abuse through methodical checking of withdrawals
Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and following the company policy.
Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
Tracking any issues from the point of reporting through to resolution.
Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
Reporting any critical issues that require immediate
About the role As a Payments Analyst, You will be responsible for processing withdrawals at lightning speed, as well as solving queries on all aspects of our integrated platforms while maintaining solid relationships with internal and external stakeholders.
Responsibilities:
Reducing fraud and bonus abuse through methodical checking of withdrawals
Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and following the company policy.
Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
Tracking any issues from the point of reporting through to resolution.
Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
Reporting any critical issues that require immediate
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Gaming Innovation Group is open forThe story Gaming Innovation Group is the industry leading iGaming and sports betting provider, working in one of the most competitive branches of online marketing.
There are 501 - 1000 employees in the company
10M to 50M 10M to 50M Company annual revenue
Product Our powerful platform is at the core of our business, built for innovation, to be adaptable to change and to provide the best customer experience and user journey every time. Designed mobile-first, our optimised sportsbook delivers a seamless betting experience, tailored for your retail and digital channels.
Offices We have our offices located in Malta, Spain, Denmark and Latvia.
St Julian'sRiga Extra vacations Flexible hours
Health insurance
Team events
Learn more about Gaming Innovation Group At GiG, We strive to be the leading platform and media provider for land-based operators worldwide via our innovative, scalable and quality technology.
We help our partners to drive sustainable growth by delivering world-class gaming, betting, media and turnkey platform solutions and services to operators and their customers.
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