Quality Assurance Specialist (French Bilingual) Procurement & Production

Quality Assurance Specialist (French Bilingual) Implement and manage global Quality Assurance tools and processes within the French BPO Partner network.Location: Barcelona Job Tags: Procurement & Production About The Role - Implement and manage global Quality Assurance tools, processes, and performance within the French BPO Partner network - Partner with internal Care teams to provide performance and process updates - Collaborate with BPO partners to lead quality analysts and support teams in auditing customer service interactions - Provide data analysis for the French market as well as coaching for auditors - Measure customer experience through quality evaluations and CSAT survey responses
- Previous experience in a Quality Assurance role, preferably within a customer service environment - Strong understanding of customer experience metrics and call center operations - Proficiency in both English and French languages - Ability to analyze data and provide actionable insights - Proven ability to effectively work cross-departmentally to drive change

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