Like what you see? Then check out our current opportunities.HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION: This role is responsible of avoiding losses and reducing litigations with TPS due to discrepancies on bookings.Purpose of the role:Daily reconciliation of TPS bookings to prevent losses for the companyOperational & commercial contact with TPS to solve daily incidences and negotiate lossesProactively raise TPS incidences and collaborate with IT to solve them asapLead TPS support team, manage processes & reportingResponsibilities:Review in a daily basis the potential discrepancies on TPS bookingsReport technical issues and collaborate with IT on the resolutionEnsure all processes are properly followed, communication with both internal and external stakeholders, reportingSupport the implementation of new initiatives to reduce litigations with TPSRequirements:Travel Industry Background3 years of experience in a similar positionExperience in Integration´s processProficiency in Microsoft Office Package and in reporting tools.High time pressure and efficiency as result of high workloadCoordinate the resources to ensure quick and high quality repliesEnsure a proper prioritization to be focused on more relevant lossesEnsurethe proper operation ofthe internal tools used by the teamManage the complexity of different systemsManage the escalations from other departmentsManage the relationship with our internal partners and external stakeholdersWork with diverse teams & cultures across all the regionsSupport a culture of improvement and high performanceYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.#J-18808-Ljbffr
